Summary Rating of Prescription Drug Plan Quality

Acronym: MA

This summary rating gives a score for the drug plan's quality and performance on over 12 different topics in 4 categories ranging from customer service of their call center and appeals departments to the accuracy of their prices on Medicare's website. They are also rated on initiatives they take to improve the safety of prescription drugs. This information is gathered from Medicare's regular monitoring activities, reviews of billing and other information that plans submit to Medicare, and Medicare's member surveys. In addition to using the summary rating: You can look up the drug plan's rating in each of the 4 categories that make up the summary rating. You can also look up how well the drug plan is doing in the 17 individual topics that make up the rating in those 4 categories.