Summary Rating of Health Plan Quality

Acronym: MA

This summary rating gives a score for the health plan's quality and performance on over 35 different topics in 5 categories. For example, plans are rated in how well they help you stay healthy as well as manage chronic (long term) conditions. They are also rated according to results of satisfaction surveys of their members, tracking complaints filed by their members with Medicare, and monitoring of their customer service calls. The information described is based on member surveys, information from clinicians, or information from plans. In other cases it’s based on results from Medicare's regular monitoring activities. In addition to using the summary rating: You can look up how well the health plan is doing in each of the 5 categories that make up the summary rating. You can also look up how well the health plan is doing in the 36 individual topics that make up the ratings in those 5 categories.