Processes (of health care)

Aspects of the behaviour or performance of the health care system or health facility and the nature of participation on the part of people its serves. These consist of two parts: behaviours of the professionals and participation of the people who relate to the system or facility. Behaviours of professionals include the spectrum of clinical care involving problem (or needs) recognition, the diagnostic process, the recommendation of treatment or management; and appropriate follow up. Participation of people who relate to the system includes utilization; understanding of recommendations, satisfaction with services rendered, and participation in decisions concerning strategies for management. ([http://dx.doi.org/10.1136/jech.55.7.452](http://dx.doi.org/10.1136/jech.55.7.452))